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In today's uncertain world, it is important to maintain a position of strength, determination and resilience. Customers need to know that you will provide essential material handling solutions, not simply products. Employees need to know that you are committed to their prosperity and that of the company. Suppliers need to know that you are taking steps to continue to best represent their products. MHEDA's Annual Convention is designed to give you the tools to put your company into a position of power to help you weather a challenging and ever-changing economy. Powerful Insights - 16 presentations cover the topics you asked for, including customer service, economic trends, sales, improving profitability, negotiations, Web site optimization and much more.
Powerful Networking - Make the right connections with the right people to help you better serve your customers. Attending MHEDA's Convention gives you the chance to meet face to face with hundreds of your industry peers.
Powerful Rejuvenation - Enjoy the beauty of the desert with the excitement of discovering all it has to offer.
Make Your Hotel Reservations Today! - Escape to the JW Marriott Desert Springs Resort & Spa in sunny California. Call 888-538-9459 or 800-228-9290 before March 23, 2009, for the MHEDA discounted rate of $246 Single/Double. Please note that this rate is good until March 23 or until room block is sold out.
| SATURDAY, MAY 2 |
| 8:00 a.m. |
– |
4:00 p.m. |
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Registration |
| 8:00 a.m. |
– |
4:00 p.m. |
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Internet Lounge |
| 8:00 a.m. |
– |
4:00 p.m. |
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MHEDA-NET Lounge |
| 9:00 a.m. |
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12:00 p.m. |
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Adventure Jeep Tour at the San Andreas Fault
You will be entertained and enthralled as your expert Naturalist Guide brings the desert and its geology and history to life. Steep canyons will dwarf you as you wind through the torturous terrain created by the awesome power of the San Andreas Fault. |
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| SUNDAY, MAY 3 |
| 7:00 a.m. |
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1:00 p.m. |
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Golf Tournament - The Palm Course, JW Marriott
The Palm Course at Desert Springs Golf Club is an 18-hole championship golf course set among towering mountains and sprawling lakes. Beautifully landscaped waterways and rolling fairways will challenge your skills, with exceptional views of the Santa Rosa Mountains in the distance.
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| 8:00
a.m. |
– |
4:00
p.m. |
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Registration |
| 8:00
a.m. |
– |
4:00
p.m. |
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Internet Lounge |
| 8:00
a.m. |
– |
4:00
p.m. |
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MHEDA-NET Lounge |
| 8:30 a.m. |
– |
12:30 p.m. |
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Palm Springs Aerial Tram Tour
The Palm Springs Aerial Tramway is the largest double reversible tramway in the world. It will take you 8,516 feet to the top of Mt. San Jacinto, where you will find yourself in the 13,000-acre Wilderness State Park forest. |
| 9:00
a.m. |
– |
4:00
p.m. |
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Exhibitors Booth Setup |
| 4:30 p.m. |
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5:00 p.m. |
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Newcomers Orientation |
| 5:15 p.m. |
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5:45 p.m. |
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Welcome Meeting |
| 6:00 p.m. |
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10:00 p.m. |
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Opening Party: Palm Springs Air Museum
The Palm Springs Air Museum eternalizes World War II combat aircraft and the role the pilots and American citizens had in achieving this great victory. The memories of this pivotal time in our nation's history live on, and you will long remember this uplifting night of nostalgia and pride. |
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| MONDAY, MAY 4 |
| 6:30 a.m. |
– |
8:00 a.m. |
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Breakfast Buffet |
| 7:00 a.m. |
– |
4:00 p.m. |
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Registration |
| 7:00 a.m. |
– |
4:00 p.m. |
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Internet Lounge |
| 7:00 a.m. |
– |
4:00 p.m. |
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MHEDA-NET Lounge |
| 8:00 a.m. |
– |
9:15 a.m. |
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General Session: The Customer Empathy Solution
Ross Shafer, Author and Speaker
Ordinary customer service doesn't work in a post-9/11 economy, but Customer Empathy—the art of understanding the customer's emotional state before, during and after the transaction—ensures long-term growth and loyalty.
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| 9:30 a.m. |
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12:30 p.m. |
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Exhibitors' Showcase
A tabletop showcase of the industry's best companies, the Showcase gives suppliers the opportunity to network with distributors and provides a one-stop shop for the latest and greatest material handling products and services. |
| 10:30 a.m. |
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1:30 p.m. |
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Tee and Tea on the Greens at Desert Springs (Optional Spouse Activity)
A tee and tea party, on the property at JW Marriott, Palm Desert. Created to provide golfers of all ages and abilities an enjoyable and unique golf experience, the par-54, 1,435-foot putting course is truly "golf in miniature." |
| 12:30 p.m. |
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1:15 p.m. |
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Networking Luncheon - Buffet |
| 1:15 p.m. |
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2:15 p.m. |
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General Session: Economic Trends and the Impact on Your Business
Alan Beaulieu, Economist for Institute for Trend Research
Alan, twin brother of last year's economist Brian Beaulieu, provides economics with practical application to current and future business plans. His insight will help you prosper through the business cycle's ups and downs. |
| 2:15 p.m. |
– |
2:45 p.m. |
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Break |
| 2:45 p.m. |
– |
4:00 p.m. |
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Networking Roundtables |
| 4:00 p.m. |
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5:00 p.m. |
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Exhibitors' Showcase Happy Hour |
| 5:00 p.m. |
– |
7:00 p.m. |
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Showcase Teardown |
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| TUESDAY, MAY 5 |
| 6:30 a.m. |
– |
8:00 a.m. |
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Breakfast Buffet |
| 7:00 a.m. |
– |
3:30 p.m. |
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Registration |
| 7:00 a.m. |
– |
3:30 p.m. |
|
Internet Lounge |
| 7:00 a.m. |
– |
3:30 p.m. |
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MHEDA-NET Lounge |
| 8:00 a.m. |
– |
9:15 a.m. |
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General Session: Relationship Economics - How to Build and Nurture Business Relationships
David Nour, Founder of Relationship Economics
Relationship Economics is about learning how to invest in people for an extraordinary return and the art and science of relationships. Participants will learn about seeking contacts aggressively, helping others and capitalizing on diverse relationships. |
| 9:30 a.m. |
– |
1:00 p.m. |
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Tour of the Living Desert (Optional Spouses Activity)
Explore the desert in this fascinating caravan journey at the Living Desert Wildlife and Botanical Park. Enjoy the "Wildlife Wonders" show in the covered amphitheater. A visit through the 26,000 sq. ft. Eagle Canyon includes encounters with golden eagles, mountain lions, foxes, javelina and more. At the Giraffe Exhibit, guests will hand-feed the graceful Reticulated Giraffes. Approx. 15-minute bus ride from hotel. |
| 9:30 a.m. |
– |
11:00 a.m. |
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Workshops
Improving Profitability: Basic
Dr. Al Bates, Chairman and President of Profit Planning Group
This session walks you through every financial aspect of your business, including sales, gross margin, expenses, inventory and accounts receivable. In each area, specific targets and a roadmap for reaching them are given.
Credit & Collections as a Profit Center, Part I
Abe WalkingBear Sanchez, President of www.armg-usa.com
This program takes you through the entire Profit System of B2B Credit Management process, from credit sales initiation to A/R asset monitoring and management.
Negotiations
Dr. Lloyd Rinehart, Professor at the University of Tennessee
This session addresses the components of the negotiation process and how that process is used in various situations. Primary focus is on the supplier-customer relationship, but emphasis is on linking the concepts to other situations, such as operating relationships between superiors and subordinates.
Sell Like Hell
David Rubinstein, Sales Trainer, Sell Like Hell Sales System
There are four sections in the session: (1) how to build the “Perfect Seller,” (2) what managers can do to make their sellers more effective, (3) how to make effective cold calls and (4) ways to leverage existing accounts. |
| 11:15 a.m. |
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12:45 p.m. |
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Workshops
Pricing Optimization
Dr. Barry Lawrence, Director of the Industrial Distribution Program, Texas A&M University
This course addresses practical methods to set and manage prices using existing information in order to maximize profitability.
Credit & Collections as a Profit Center, Part II
Abe WalkingBear Sanchez, President of www.armg-usa.com
Continuation of morning workshop.
Building Relationships through Technology
David Nour, Founder of Relationship Economics
This hands-on session engages attendees to examine their relationship-centric goals, identify critical Pivotal Contacts, quantify their existing Relationship Bank and uncover Relationship Currency Deposits to transform their most valuable business contacts into personal and professional success.
Power Up For Prosperity: Transform Your Culture into Sales-Service Excellence
Christine Corelli, President of Christine Corelli and Associates
If you don't excel in every aspect of the customer experience, they will take their buying power elsewhere. Gain valuable insight and share ideas from organizations known for outstanding sales and service cultures. |
| 12:45 p.m. |
– |
1:45 p.m. |
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Networking Luncheon - Buffet |
| 1:45 p.m. |
– |
3:15 p.m. |
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Workshops
Improving Profitability: Advanced
Dr. Al Bates, Chairman and President of Profit Planning Group
The emphasis here is to identify what really works and what doesn't. The
intent is to help participants develop a plan that will result in high-profit performance in a three- to five-year time frame.
Two-Sided Solution Selling
Presented by Mike Ensby, Director, Engineering and Global Operations
Management, Clarkson University
This session will take participants through a tutorial on how to apply the tools of Six Sigma quality to better serve customers and get away from price-based relationships and enter into the “flat world” of robust solution selling—solving both customer and internal problems along the way.
Sell Like Hell
David Rubinstein, Sales Trainer, Sell Like Hell Sales System
Repeated session from morning.
Web Site Optimization
Mark Juelich, Executive Director, American Warehouse Systems
This session will focus on Web site optimization, including analysis and recommendations for participants to optimize their own Web sites. |
| 3:30 p.m. |
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4:30 p.m. |
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Closing Session: Inside the White House and Hollywood ... Getting to the Top with Character
Steve Ford, actor and motivational speaker
Ford will share the tools of his own success as an accomplished actor, and those of his parents, former President Gerald & Betty Ford. Steve's presentation focuses on leadership, overcoming adversity, the value of a strong family unit, living with values and character, setting and juggling priorities, and making the right choices in life. |
| 7:00 p.m. |
– |
11:00 p.m. |
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Closing Party: Casino Night at the Marriott Springs Patio and Salon
Enjoy a casino night to celebrate the last night of Convention. Note: Attendees must be present to win casino prizes. |
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| WEDNESDAY, MAY 6 |
| 8:00 a.m. |
– |
11:00 a.m. |
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Farewell Breakfast |
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| Special Offer for MHEDA Distributor Members |
MHEDA is excited to offer a FREE registration for one person in your company who has never before been to Convention (with one paid registration).
One FREE registration per company
- Limited to the first 50 distributors who respond to this offer
- A way to expose one of your employees to MHEDA.
- Your company must be a MHEDA Distributor Member to redeem this offer.
Questions? Call us at 847-680-3500. |
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